Privacy Policy

Last updated: 18/09/25

1. Information We Collect

We may collect personal information when you interact with our website, such as:

  • Contact Information – your name, email address, phone number, or other details you provide through our enquiry or contact forms.
  • Communications – messages or information you send us directly (via forms, email, or phone).
  • Technical Data – non-identifiable information automatically collected when you visit our Site (e.g. IP address, browser type, pages visited, referring/exit pages, and time spent).
  • Cookies – small data files used to help the Site function and to understand visitor behaviour (e.g. via Google Analytics).

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries or requests.
  • Provide you with information about our services.
  • Improve the functionality and performance of our website.
  • Maintain our records and communications with you.
  • Comply with legal obligations where required.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with:

  • Service providers who help us operate our website or manage communications.
  • Authorities if required by law or to protect our rights, safety, or property.

4. Cookies & Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand visitor behaviour and improve the site. You can control cookies through your browser settings.

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse, and unauthorized access. However, please note that no method of transmission over the internet is 100% secure.

6. Data Retention

We keep personal information only as long as necessary to respond to your enquiries and for legitimate business or legal purposes. Once no longer required, we securely delete or anonymize your data.

7. Your Rights

Under New Zealand’s Privacy Act 2020, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of that information if it is inaccurate.

To exercise these rights, please contact us using the details below.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those external sites.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

Willow Lane
Email: hello@willowlane.co.nz
Phone: 021 468 552